Delivery & Shipping
We know how important it is to receive delivery of your goods as quickly as possible. Every care is taken to ensure that your product reaches you in perfect condition.
We use the Royal Mail postal service, as well as UPS and DPD couriers to deliver our items. This ensures that you receive your products as quickly as possible by a trusted delivery provider.
We deliver within the UK and throughout Europe.
Delivery Costs - UK
Delivery is free for orders of £20 and over. Delivery costs are £2.95 including VAT for orders under £20.
This means that if you spend £20 or more with Vape Mountain your item will be delivered free of charge.
Delivery Costs - Europe
Delivery costs for items shipped to the rest of Europe are £9.99 per order. We deliver to the following countries within Europe:
CZ Czech Republic
When Will Your Order Be Dispatched?
We are focused on ensuring that you receive your item as quickly as possible. 95% of orders placed before 14:00 on our website are dispatched the same day by Royal Mail post or by courier.
If you would like up-to-the-minute delivery information about your order and delivery expectation, please contact our helpful customer care team who will be happy to help you with information about the delivery of your order.
The team is available between 09:00 and 17:00, Monday to Friday (excluding Bank Holidays and Christmas).
Our customer care team can be contacted about your delivery by telephone on 020 7501 1108 between 09:00 and 17:00, Monday to Friday (excluding Bank Holidays and Christmas) or by email at firstname.lastname@example.org. Alternatively, please fill in the contact form below and a member of our team will respond personally as soon as they can: